Return & Exchange Policy

Here at Orin Essentials we want you to be obsessed with your candles, just as much as we’re obsessed with making them for you!

We know how tricky it can be to purchase fragrance products online - We totally get it!

That's why we're committed to offering you the best online shopping experience possible.

If you order a candle you don’t absolutely love right out of the box, you can exchange an unburned candle within 30 days of delivery. Please email us at with your order number, reason for the exchange, and desired candle scent and we would be happy to exchange an unburned candle for a different scent! Please note that customers are responsible for return shipping costs for exchanges.

In the unlikely event that your candles arrive damaged or defective, please contact us immediately at with photos of the damaged items and your order number. We will work quickly to resolve the issue and ensure you receive a replacement or refund.

For any questions or concerns regarding our shipping and return policy, please don’t hesitate to reach out to our friendly customer service team at As always, thank you endlessly for choosing Orin Essentials.